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Tenant Information Guide

At Ray White Maroochydore we are the undisputed industry leaders in the area of professional Property Management. We have a proven record of success and manage an impressive, ever-growing portfolio of properties. Below we have simplified the process of renting.We also have our Tenant Information Guide, this is your go-to reference guide for renting your property through Ray White Maroochydore from start to finish.

It’s All Yours

Once you are approved we will make an appointment with you to sign your tenancy agreement. Prior to moving in you will be required to pay a full bond, this is equivalent to 4 weeks rent. Unfortunately, no bond transfers are accepted by our office, payment of bond must be in cleared funds.

Electricity, Gas and Telephone
It is your responsibility to have all services at the property placed in your name and to arrange a final meter reading prior to vacating. Contact numbers for these services are:

  • Energex–  131 253
  • Origin Energy– 132 461
  • AGL Energy– 131 245
  • Telstra–  132 200
  • Optus– 133 345

Contents Insurance
It is your responsibility to arrange for your contents insurance at the new property. Contents insurance is a vital part of renting a property as it ensures you are covered in the event of an emergency or break in. Please see the beside form for all you need to know on Ray White Contents Insurance.

You’re In

Entry Condition Report 
This is a binding document outlining the condition of your property and is very important form when you are moving into a rental property. It must be filled out by both the tenant and agent to ensure both parties agree to the condition of the property. We supply you with the Entry Condition Report when you pick up your keys at the start of your tenancy. This includes our comments, you then have 3 business days to return the completed condition report with any further comments. At the time of vacating you will be required to complete anExit Condition Report that will be compared with the entry condition report. Our office will provide this to you in due course.


We keep a spare set of keys in the office. Should you have lost your keys or have locked yourself out you may collect our set during office hours. After hours our recommended locksmith can be contacted at your expense- Abetta Mobile Locksmiths- 07 5443 7245

Only the people originally included on your application and approved by the owner are allowed to reside at the property permanently. If a new tenant wishes to replace an existing tenant, please ensure our office is informed in order to approve the new application and complete the RTA paperwork.

Office Hours
Our office is open weekdays 8.30am – 5.00pm, Saturdays 8:30am – 12.00pm. Should you wish to see your property manager, please contact our office to make an appointment time that is suitable for both parties.

Paying Rent

It’s important that paying your rent is just like paying any other type of bill. Many people do not realise that your rental history will support your credit rating.  Therefore it’s important you are aware of the payment options and what is required.We provide you with 2 options for the payment of rent, both are electronic forms of payment as we are strictly a cashless office.

These options include BPay (no fees) or through the DEFT Payment System (credit card, automatic recurring payment, phone or internet transfer), its your choice as to which option you prefer.If you have forgotten the BPay biller code or your personal reference number please email our  property management department on rentals.maroochydore@raywhite.comUnder the Residential Tenancies Act you are required to pay your rent by the date noted on the schedule in your lease and it must always be paid in advance.

Should you have any difficulties in paying your rent please notify us as soon as possible. Ray White Maroochydore have a ‘Zero Tolerance’ for Rent Arrears, this is a strict policy on the payment and collection of rent. Should you fall behind for any reason the below timeline provides you with a list of repercussions.

CategoryTime elapsed    Reminder noticeCategory 1 arrears1 to 3 days in arrearsText message, email or phone callCategory 2 arrears4 to 7 days in arrearsPhone call and letterCategory 3 arrears8 to 14 days in arrearsNotice to Remedy BreachCategory 4 arrears17 days in arrearsNotice to Leave (after 2nd Notice to Remedy Breach)

Contents Insurance
We advise ALL TENANTS to insure their own contents as they are not covered under the Lessor’s policies.

Repairs & Maintenance
All general repairs and maintenance must be forwarded to our Agency in writing so we can act accordingly. Provide as much information as possible of the repairs needed as well as access authorisation for the repairs to be done. Please complete the Maintenance Request Form.

After Hours Emergencies
Please see our Emergency Repairs Page for a detailed description of what is considered and emergency and a list of repairmen to call.

Paintwork on walls  
The tenant agrees that no nails, screws, hooks, blue tack, sticky tape or tacks are to be fixed to the wall without the written permission of the Agent. It is our experience that when these are removed, paint and plaster damage occurs and the tenant will be held responsible.

Unless a pet is specifically approved on your lease, pets will not be allowed at the property without prior approval. Please note that in the majority of unit complexes the Body Corporate do not allow pets. You must fill in the Pet Application and Agreement found in the Tenancy Application.

As stated in your Tenancy Agreement, you are responsible for the lawns and gardens unless otherwise stated. This means watering, weeding, trimming and mowing. Seek advice from your property manager before removing any plants or pruning large bushes/trees, and take note of relevant water restrictions. We are happy to recommend a garden maintenance tradesperson if you would like to accept responsibility for costs.

Routine Inspections      
Please refer to our Routine Inspections Page. We carry out routine inspections on all our properties approximately every three – four months and will advise you in writing prior to the inspection date. We will also send you a text message the day prior as a reminder. The inspections are always a good opportunity to point out any maintenance problems or other concerns you may have