Emergency Repairs

Only URGENT REPAIRS will be accepted first informally but must be confirmed in writing as soon as possible. Urgent repairs are a specialised form of maintenance and directly relate to basic issues of shelter. Some examples are listed below:

• A serious gas leak
• A burst hot water service
• A dangerous electrical fault
• Any fault or damage that causes the premises to be unsafe or not secure

Please be advised any maintenance work that is organised by a tenant that is not considered an emergency may be at the tenants expense. Other examples of urgent repairs are contained in your lease agreement.

If such repairs are necessary you must immediately contact our office by email using the maintenance request form found below. In the event the matter occurs after hours and is an emergency, please contact one of the contractors listed below: 

How to Handle Damages During a Storm

Living in QLD tropical storms are a way of life, so it is vital to be prepared for the worst situation. The following guidelines are the best points of contact for any emergency you may face in a storm. We cannot stress enough that contents insurance is the sole responsibility of the tenant, and without it you will be unable to recover any damaged personal belongings in the event of a storm.